July 2, 2024

Behind the Scenes: How We Prioritize Customer Support

July 2, 2024
At Mobal, every team member spends one day a week on customer support, ensuring we understand and address your needs directly. This hands-on approach has earned us G2's "High Performer" status and the #1 rating for quality of support. Discover how this strategy fosters empathy, improves our product, and keeps us connected to you.
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Discover how Mobal's unique approach to customer support has earned us G2's High Performer status and the #1 rating for quality of support. Learn about our hands-on strategy where every team member dedicates a day each week to support, fostering empathy, breaking down silos, and continuously improving our service.

At Mobal, exceptional customer support is at the heart of a successful business. This philosophy isn't just a slogan for us—it's woven into the fabric of how we operate every single day. Our unique approach to customer support has earned us recognition as a "High Performer" on G2, where we're also rated #1 for quality of support.

So, what's our secret? It's simple: we make sure every team member, regardless of their role, dedicates one day a week to working directly with our support function. This hands-on approach ensures that everyone—from developers to marketers—understands our customers' needs and challenges firsthand.

Why We Do It

We know that the best products are built by people who truly understand the users they serve. By having everyone pitch in on support, we break down silos and ensure that insights and feedback flow freely across the entire company. This direct interaction with customers helps us catch issues early, brainstorm solutions collectively, and continuously refine our product.

The Impact

This method isn't just about solving problems; it's about fostering a culture of empathy and continuous improvement. When developers hear a customer's pain point directly, they can think about it while coding. Marketers can tailor messaging more effectively when they understand a user's struggle. It's a win-win for everyone involved.

G2 Recognition

Our commitment to outstanding support hasn't gone unnoticed. We're thrilled to be recognized as a High Performer on G2, and being rated #1 for support quality is a testament to our team's dedication to caring for our customers. These accolades prove that our approach is working and inspire us to keep pushing the envelope in how we support our customers.

Looking Ahead

As we continue to grow, we remain committed to this hands-on, all-in approach to customer support. We believe it's the best way to stay connected to our users and continue delivering the exceptional service they expect from Mobal.

Whether you're a long-time user or just getting started, know that we're here to support you every step of the way.

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