Product and Service Descriptions

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1. Introduction

This page describes the Products and Services provided by Remy App Oy (the “Service Provider”) and forms part of the Terms of Service. These descriptions may be updated from time to time.

Mobal’s offering consists of (i) Platform, and (ii) Professional Services, each of which may include specific products or service components as described below.

Capitalized terms not defined here have the meaning given in the Terms of Service.

2. Platform

‍2.1 Overview

The Platform is a software solution that enables the Company to manage its digital presence, Business Listings, and related data across supported platforms.

The Platform consists of different modules or product areas, which may be included depending on the scope agreed in the Order.

2.2 Platform Modules

The Platform may include the following modules:

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(a) Business Listings

- Management of Business Listings across supported platforms (such as Google Business Profile, Apple Business and similar services)

- Editing and updating location information (e.g. opening hours, attributes, descriptions)

- Uploading images and posts to supported platforms

- Management and updates of menus to supported platforms

- Basic analytics related to supported platforms

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(b) Websites

- Tools to manage and/or generate location-based web pages and/or brand websites

- Management and placement of website content

- Management of built-in widgets (such as review and reservation) on websites

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(c) Ads

- Tools to manage or support advertising campaigns across supported platforms

- Integration with third-party advertising services

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3. Professional Services
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3.1 Overview

Professional Services include additional services provided in connection with the Platform, typically for a separate fee as agreed in the Order.

3.2 Business Listings Management

Business Listings Management may include:

- Creation, updating, and maintenance of Business Listings

- Management of business information such as opening hours, descriptions, and attributes

- Coordination of updates across supported platforms

- Response to reviews

- Escalation of serious customer complaints

- Monitoring of listing status and basic issue resolution

3.3 Onboarding / Kick-Off

A one-time service designed to support the Company in getting started.

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This may include:

- Initial setup and configuration of the Platform

- Guidance on usage and best practices

- Import or setup of Business Listings and related data

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3.4 Hourly-Based Consultation

Additional consulting or support services provided on an hourly or project basis.

This may include:

- Advisory services related to listings, digital presence, or platform usage

- Custom setup or configuration

- Data-related tasks or operational support

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4. Changes to Products and Services

Mobal reserves the right to update, modify, or improve its Products, Services, and their descriptions at any time, including to:

- Improve functionality or quality

- Optimize cost efficiency

- Comply with applicable laws or third-party requirements

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5. Limitations and Exclusions

5.1 Customer Responsibilities

The Company is responsible for:

- Providing accurate and complete business information

- Maintaining and grant necessary access rights to third-party platforms

- Ensuring that all content and product usage complies with applicable laws and third-party policies

- Approve changes when required
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5.2 Limitations

Unless otherwise agreed:

- The Platform does not guarantee visibility, rankings, traffic, or performance outcomes

- Functionality depends on third-party platforms and may change without notice

- Certain modules or features may require additional fees or configuration as specified in the Order
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5.3 Exclusions

Unless otherwise agreed:

- No guarantee of ranking improvements or performance outcomes

- No obligation to respond to customer reviews

- No paid advertising or campaign management

- No responsibility for content creation

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5.4 Third-Party Dependencies

Business Listings are hosted on third-party platforms (such as Google). Mobal is not responsible for:

- Changes in third-party platform functionality

- Removal, suspension, or modification of listings by third parties

- Delays or errors caused by third-party systems

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6. Use of Company Data

Mobal may use Company Data received from the Company or third parties for the purpose of developing and improving its Products and Services.

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Such use may include aggregated and anonymized data and will be conducted in accordance with applicable laws.

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7. Version

Last updated: 16.6.2026

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